Master of Arts in Teaching in Elementary Education
Bachelor of Science in Business Administration
Work & Experience
Customer Experience Specialist II
• Conduct launch calls to onboard new clients, ensuring a smooth transition and establishing strong customer relationships. • Analyze and recommend improvements in processes, products, packaging, shipping, service, or billing methods and procedures, resulting in problem prevention, cost reduction, and increased customer satisfaction. • Monitor shipping, receiving, inventory control, and demand management for assigned accounts, proactively addressing any issues or discrepancies to ensure optimal supply chain operations. • Engage in effective communication with customers, providing comprehensive information about products and services. • Manage deadlines for all customer requirements, ensuring timely completion and exceeding customer expectations in terms of timelines, information flow, and product delivery. • Establish, maintain, and update files, databases, records, reports, and documents for customer accounts, ensuring accurate and organized information management. • Oversee the successful implementation of new products and trials, coordinating cross-functional teams and ensuring seamless integration into existing operations.
• Developed lesson plans and instructional materials for diverse populations, incorporating technology and interactive learning strategies to enhance engagement and achievement for over 50 learners annually. • Integrated digital solutions and technology components using various LMS and eLearning tools to provide learners with an engaging learning experience; resulting in a 35% increase in learner engagement. • Analyzed qualitative and quantitative student data, and report actionable and valuable insight to stakeholders to ensure findings helped elevate the quality of over 100+ classroom materials and meet student achievement goals. • Cultivated a successful environment for students by demonstrating transparent and constructive feedback, coaching individuals toward improved performances, and facilitating and supporting learner goals. • Streamlined communication and collaboration while effectively collaborating with 15+ colleagues, parents, stakeholders, and school administrators to support student learning and well-being.