Madison Griffin

Curriculum Developer, Curriculum Designer, Instructional Designer, Learning and Development Specialist, Training Specialist
$60000 / year
January 31, 1995

About Candidate

I am an accomplished Educator and Customer Success Professional with 14+ years of extensive experience managing a diverse range of tasks to contribute toward academic and organizational success. During my years working in academics and corporate, I obtained strong skills in curriculum development, team training and onboarding, communication, and learner success management. I’ve gained and developed valuable skills in managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I am proficient at working with team members to achieve project goals and maximize company revenue.

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➒ Proven expertise in designing and implementing evidence-based training materials and strategies to advance learning and development. Expert in explaining complicated program curriculum requirements to a diverse population.
➒ Experience includes the application of adult learning theories, instructional methodologies, and curriculum mapping strategies that align with human performance goals in higher learning and organizational training.
➒ Versatile and detail-oriented with excellent qualifications to support diverse functions involving administrative assistance, office/clerical support, customer service, team training, and other day-to-day business activities.

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Project Management | Coaching and Mentoring | Team Training & Development | Communication and Listening | Curriculum Development | Instructor-Led Training | Implementation Skills | Technology Enhancements | Stakeholder Management | Educational Presentations | Customer Experience | Customer Retention | Operations Management | Business Development | Time Management




Associate of Liberal Arts and Sciences

Parkland Community College

Bachelor of Science in Biological Sciences

Winthrop University

Work & Experience



August 14, 2019
Charlotte Mecklenburg Schools

β€’ Develop lesson plans and curriculum for diverse populations, incorporating technology and interactive learning strategies to enhance engagement and achievement for over 50+ learners annually. β€’ Integrate digital solutions and technology components using various LMS and eLearning tools to provide learners with an engaging learning experience; resulting in a 70% increase in learner engagement. β€’ Create an inclusive classroom with a focus on the needs of general education learners, special needs learners, and newcomers. β€’ Identify and close learning gaps by assessing end-to-end learner progress and making adjustments based on the data collected. β€’ Create formative and summative assessments using state standards, designated curriculum, and learner performance data to identify mastery and needs to increase learning outcomes; improved test scores by 25%. β€’ Coach and mentor 5+ new educators and effectively ensure their smooth transition by guiding and training them in their onboarding, curriculum development, and learners’ success strategy and measurement. β€’ Streamline communication and collaboration with 30+ colleagues, parents, stakeholders, and school administrators to support student learning and well-being; increased productivity from 32% to 51%. β€’ Provide leadership in establishing new educational programs and developing an improved understanding of existing programs.


Substitute Educator

March 1, 2019 - May 31, 2019
Education Solution Services

β€’ Delivered lesson plans and curriculum provided by colleagues to facilitate appropriate learning experiences for 50+ learners. β€’ Maintained school and classroom routines and procedures to achieve lesson goals where 100% student completion was attained. β€’ Informed educators about student behavior, progress, and potential adjustments in lessons to enhance academic performance. β€’ Maintained accurate, complete, and correct learners’ records as required by laws, district policies, and administrative regulations. β€’ Maintained a safe and productive learning environment for learners by enforcing school policies and procedures.


Recreation Assistant

March 15, 2017 - November 2, 2021
Mecklenburg County Parks and Recreation - McDowell Nature Preserve Campground

β€’ Coordinated camping reservations including processing financial transactions. β€’ Coached and trained 5 new employees and guided them in their onboarding. β€’ Delivered outstanding customer service to all customers by acting with a customer-first attitude. β€’ Consistently achieved exemplary performance reviews and was promoted within 6 months of employment. β€’ Designed and created various informational and educational materials to improve customer experience. β€’ Served an average of 20+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.


Swim Instructor

January 1, 2017 - June 1, 2017

Concessions Worker, Front Desk Operator, Scorekeeper

May 1, 2011 - May 1, 2016
City of Monticello Parks and Recreation

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