Madison Griffin
About Candidate
I am an accomplished Educator and Customer Success Professional with 14+ years of extensive experience managing a diverse range of tasks to contribute toward academic and organizational success. During my years working in academics and corporate, I obtained strong skills in curriculum development, team training and onboarding, communication, and learner success management. I’ve gained and developed valuable skills in managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I am proficient at working with team members to achieve project goals and maximize company revenue.
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β’ Proven expertise in designing and implementing evidence-based training materials and strategies to advance learning and development. Expert in explaining complicated program curriculum requirements to a diverse population.
β’ Experience includes the application of adult learning theories, instructional methodologies, and curriculum mapping strategies that align with human performance goals in higher learning and organizational training.
β’ Versatile and detail-oriented with excellent qualifications to support diverse functions involving administrative assistance, office/clerical support, customer service, team training, and other day-to-day business activities.
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Project Management | Coaching and Mentoring | Team Training & Development | Communication and Listening | Curriculum Development | Instructor-Led Training | Implementation Skills | Technology Enhancements | Stakeholder Management | Educational Presentations | Customer Experience | Customer Retention | Operations Management | Business Development | Time Management
Location
Education
Associate of Liberal Arts and Sciences
Bachelor of Science in Biological Sciences
Work & Experience
Educator
β’ Develop lesson plans and curriculum for diverse populations, incorporating technology and interactive learning strategies to enhance engagement and achievement for over 50+ learners annually. β’ Integrate digital solutions and technology components using various LMS and eLearning tools to provide learners with an engaging learning experience; resulting in a 70% increase in learner engagement. β’ Create an inclusive classroom with a focus on the needs of general education learners, special needs learners, and newcomers. β’ Identify and close learning gaps by assessing end-to-end learner progress and making adjustments based on the data collected. β’ Create formative and summative assessments using state standards, designated curriculum, and learner performance data to identify mastery and needs to increase learning outcomes; improved test scores by 25%. β’ Coach and mentor 5+ new educators and effectively ensure their smooth transition by guiding and training them in their onboarding, curriculum development, and learnersβ success strategy and measurement. β’ Streamline communication and collaboration with 30+ colleagues, parents, stakeholders, and school administrators to support student learning and well-being; increased productivity from 32% to 51%. β’ Provide leadership in establishing new educational programs and developing an improved understanding of existing programs.
Substitute Educator
β’ Delivered lesson plans and curriculum provided by colleagues to facilitate appropriate learning experiences for 50+ learners. β’ Maintained school and classroom routines and procedures to achieve lesson goals where 100% student completion was attained. β’ Informed educators about student behavior, progress, and potential adjustments in lessons to enhance academic performance. β’ Maintained accurate, complete, and correct learnersβ records as required by laws, district policies, and administrative regulations. β’ Maintained a safe and productive learning environment for learners by enforcing school policies and procedures.
Recreation Assistant
β’ Coordinated camping reservations including processing financial transactions. β’ Coached and trained 5 new employees and guided them in their onboarding. β’ Delivered outstanding customer service to all customers by acting with a customer-first attitude. β’ Consistently achieved exemplary performance reviews and was promoted within 6 months of employment. β’ Designed and created various informational and educational materials to improve customer experience. β’ Served an average of 20+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.
