I am an accomplished professional with 18+ years of extensive experience managing a diverse range of tasks to contribute toward academic and organizational success. During my years working in academics, I obtained strong expertise in instructional design, team training and onboarding, curriculum mapping, and project management. I’ve gained and developed valuable skills in managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I am proficient at working with team members to achieve project goals and maximize company revenue.
➢ Proven expertise in designing and implementing evidence-based training materials and strategies to advance learning and development. Expert in explaining complicated program curriculum requirements to a diverse population.
➢ Experience includes the application of adult learning theories, instructional methodologies, and curriculum mapping strategies that align with human performance goals in higher learning and organizational training.
➢ Skilled at finding solutions to complex problems as they arise to ensure the project progresses with minimal impact on schedule and budget.
➢ Versatile and detail-oriented with excellent qualifications to support diverse functions involving administrative assistance, office/clerical support, customer service, team training, and other day-to-day business activities.
Project Management | Coaching and Mentoring | Team Training & Development | Communication and Listening | Curriculum Development | Instructor-Led Training | Implementation Skills | Technology Enhancements | Stakeholder Management | Educational Presentations | Customer Experience | Customer Retention | Operations Management | Business Development | Time Management | Instructional Designing | Adult and Corporate Learning | Data Analysis | Technology Enhancements | Interactive Learning | Customer Success | Liaison & Co Coordination | Relationship Management | Cross-Functional Collaboration
University of Massachusetts
Masters in Education
Appalachian State University
B.A. in Spanish and Intercultural Communication
Work & Experience
Founder and CEO
Lead curriculum designer, manager, and trainer for mid-scale tutoring company
Lead multilingual learner educator, teacher trainer and mentor, and multilingual learner program coordinator