Customer Success Manager – Netherlands

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Job Description

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Customer Success Manager (Architect) you will apply your technical skills to help our customers
achieve their business outcomes with Hybrid Cloud & AI Growth Offerings. You will be responsible for
use case identification, solution architecture design, MVP builds, and adoption of our Growth
Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes
needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions,
identify expansion opportunities, and work with the renewal team to ensure execution of the
renewal process.
• Responsible for use case identification and value realization for C&CS Growth Offerings
• Architects and co-creates MVP alongside customer practitioners
• Drives increased usage and adoption for C&CS Growth Offerings
• Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud
• Demonstrates value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption
• Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process

Required Technical and Professional Expertise
• Technical understanding of IBM Middleware / Software / Cloud Services
• Experience with enterprise software implementations
• Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
• Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
• Analytical mindset and problem-solving skills
• Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
• Strong interpersonal relationship building and executive communications skills
• Can manage multiple customer accounts and projects simultaneously
Fluent in English and Dutch

Preferred Technical and Professional Expertise
5-10 years of experience in Customer Success, Professional Services and/or Services
Industries, Technical Sales (e.g., technology or management consulting)
• Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
• Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud